Warranty Claims / Registration
Articles
What is the warranty for Blackstone Griddles?
November 13 2023 8:13pmBlackstone Products Warranty Blackstone Products (cooking stations and accessories) are backed by a one-year manufacturer's warranty. To activate this warra...My griddle is damaged
December 22 2023 7:16pmIf your griddle is damaged and covered under the warranty, our Customer Support team can offer replacement or compensation options. For the fastest assistance, ...My griddle is missing parts
November 14 2023 8:56pmIf you received your griddle and it appears to be missing parts, our Customer Support team can assist in getting the parts replaced. We will need to know which ...How do I register if I received my griddle as a gift?
November 13 2023 8:12pmSubmitting a registration helps our customer support team provide the fastest support possible if replacement parts are needed. Registration provides important ...Where can I find the serial number?
January 16 2024 4:25pmIn general, serial numbers are located on the bottom shelf for 28" and 36" units and under the base for 17" and 22" units. They are always l...My New Pizza Oven is Missing the Socket Screws
November 13 2023 11:44pmWe apologize for any problems you've experienced with the assembly process. To make our parts more universal and create a better assembly process, our desig...My pizza oven is missing the rotating tray/peel
November 13 2023 11:44pmIf you believe you are missing parts of your oven, please go back and check the packaging materials to ensure they were not accidentally discarded. Our pa...