# Blackstone Products - Active > Blackstone Products - Active knowledge base – help articles and documentation. ## Orders & Purchases - [Does Blackstone do charitable griddle donations?](https://help.blackstoneproducts.com/en_us/does-blackstone-do-charitable-griddle-donations-rJPp3RjW6.md): Yes we do take requests for griddle donations The donations arm of Blackstone Products is focusing on our theme of Griddle More Feed More Our initiative - [How long does shipping take?](https://help.blackstoneproducts.com/en_us/how-long-does-shipping-take-Sk1R20jWp.md): Everything shipped from our website is sent standard ground shipping from our warehouse in Utah Most orders will ship within 2448 hours from the time of purch - [How do I Apply to become a Blackstone dealer?](https://help.blackstoneproducts.com/en_us/how-do-i-apply-to-become-a-blackstone-dealer-SJbC3CoZa.md): Thank you for your interest in our products We recently added a New Retailer Application Form to our website This provides us with the information we need - [How can I get information on Affiliates, Ambassador, & Sponsorships?](https://help.blackstoneproducts.com/en_us/how-can-i-get-information-on-affiliates-ambassador-sponsorships-ryeKNTPDe.md): Ambassador and collaboration applications can be found on our website If you want to learn more about our griddle crew program visit us at griddlecrew ## Griddles & Griddle Combos - [Can I submit a new product idea?](https://help.blackstoneproducts.com/en_us/can-i-submit-a-new-product-idea-H1hmBTwwZg.md): You can submit a new product idea to our product development team at newproductideasblackstoneproductscom Note We receive many ideas and have many ## Pizza - [How do I help my pizza cook through evenly?](https://help.blackstoneproducts.com/en_us/how-do-i-help-my-pizza-cook-through-evenly-HyLb6RoZ6.md): We recommend you preheat your Blackstone Patio Oven with the motor on turning the tray for approximately 10 minutes prior to cooking your pizzas This heats the - [Why is my pizza oven motor not turning?](https://help.blackstoneproducts.com/en_us/why-is-my-pizza-oven-motor-not-turning-BkghCja.md): Hello Thank you for reaching out I am sorry to hear youre having problems with your new pizza oven Id like to do some troubleshooting to make sure - [How does the Regulator on the Pizza Oven with a 16" Stone Work?](https://help.blackstoneproducts.com/en_us/how-does-the-regulator-on-the-pizza-oven-with-a-16-stone-work-r15ZpCoZ6.md): The regulator that comes with the Blackstone patio oven is a highpressure regulator To open the gas flow turn the red knob all the way to the right then back - [What is the best way to keep my pizza from sticking to the peel?](https://help.blackstoneproducts.com/en_us/what-is-the-best-way-to-keep-my-pizza-from-sticking-to-the-peel-H1_WT0iZp.md): We recommend dusting the bottom of the dough lightly as well as the pizza peel with your choice of flour semolina or cornmeal This allows the pizza to free - [How to start cooking with my pizza oven (16" stone)](https://help.blackstoneproducts.com/en_us/how-to-start-cooking-with-my-pizza-oven-16-stone-BkUfp0jbT.md): Congratulations on your new pizza oven Below are some tips on getting started cooking with your new Pizza Oven Our team has been working on creating some - [Why Won't My Pizza Oven Burner Stay Lit](https://help.blackstoneproducts.com/en_us/why-wont-my-pizza-oven-burner-stay-lit-S1MGpRjW6.md): Our pizza oven ignition system is equipped with a safety system that prevents propane buildup in the oven cavity To ensure propane isnt allowed to flow throu ## Pellet - [What kind of Pellets should I use?](https://help.blackstoneproducts.com/en_us/what-kind-of-pellets-should-i-use-S1CYC7f1e.md): Hello thank l - [Is the Pellet Grill compatible with Natural Gas](https://help.blackstoneproducts.com/en_us/is-the-pellet-grill-compatible-with-natural-gas-BkljXjiYyg.md): Hello Thank you for contacting us Unfortunately this unit cannot be converted to natural gas This is because the nozzle size for - [How does the auger work?](https://help.blackstoneproducts.com/en_us/how-does-the-auger-work-rkfYslgMyl.md): The auger is a cork ## Outdoor Kitchen & Drop-in Units - [Can I convert my propane drop-in unit to natural gas?](https://help.blackstoneproducts.com/en_us/can-i-convert-my-propane-drop-in-unit-to-natural-gas-HJJ7ObFxWg.md): No our Dropin units are not compatible with our natural gas conversion kit If you would like to use your griddle on natural gas we recommend purc - [Can I convert my griddle for use in an outdoor kitchen?](https://help.blackstoneproducts.com/en_us/can-i-convert-my-griddle-for-use-in-an-outdoor-kitchen-HJ3v3AoWa.md): Hello Thank you for contacting Blackstone Products We are currently working on dropin and builtin units for outdoor kitchens Please check out our n ## Select - [Can I convert my Select Griddle to natural gas?](https://help.blackstoneproducts.com/en_us/can-i-convert-my-select-griddle-to-natural-gas-Hyxa5fYlWg.md): No our Select Griddles are not compatible with our natural gas conversion kit If you would like to use natural gas with your griddle we recommend pu ## Accessories - [Can I purchase a hood for my 28” or 36” griddle?](https://help.blackstoneproducts.com/en_us/can-i-purchase-a-hood-for-my-28"-or-36"-griddle-SyqT20oWa.md): Unfortunately we dont offer hoods for any previous griddle models at this time Any large griddle that comes with a hood is specifically designed to be able t - [What wind guards do you have available?](https://help.blackstoneproducts.com/en_us/what-wind-guards-do-you-have-available-SJPhKdbEp.md): Hello Thank you for contacting Blackstone Products We do offer wind guards for our standard 36 28 22 and 17 griddles They are specially design - [Does Blackstone offer stainless-steel griddle plates?](https://help.blackstoneproducts.com/en_us/does-blackstone-offer-stainless-steel-griddle-plates-HyDPGNrlx.md): We do not offer stainlesssteel griddle plates Our griddle plates are made of carbon steel However certain models such as the Blackstone camping griddle - [Do you have a hood for 17" griddles?](https://help.blackstoneproducts.com/en_us/do-you-have-a-hood-for-17-griddles-BkHS2CjWp.md): Hello Thank you for your interest in our products We recently came out with an updated hood for the 17 Rear Grease Griddles model 5474 You can find - [Can I purchase hinges for my hard cover?](https://help.blackstoneproducts.com/en_us/can-i-purchase-hinges-for-my-hard-cover-HyK2n0iZT.md): Our hard covers are designed to only be a cover to protect the griddle while not in use it isnt designed to raise and lower from the griddle top with hinges - [What tables can I put my tabletop griddle on?](https://help.blackstoneproducts.com/en_us/what-tables-can-i-put-my-tabletop-griddle-on-B1vI30ibp.md): Hello Thank you for contacting Blackstone Products Our tabletop griddles are designed with heat shielding to keep the temperatures underneath the unit - [Can I submit a new product idea?](https://help.blackstoneproducts.com/en_us/can-i-submit-a-new-product-idea-H1hmBTwwZg.md): You can submit a new product idea to our product development team at newproductideasblackstoneproductscom Note We receive many ideas and have many ## Manuals - [Manuals](https://help.blackstoneproducts.com/en_us/manuals-SJqF3Rjp.md): Please see the table of contents to the right to easily navigate to the manual for your unit If you dont know your model number please look at the origin la